Privacy Policy
Last updated: January 1, 2026
The Gold Buy respects your privacy. This policy explains what information we collect, why we collect it, and the choices you have.
Information We Collect
When you submit a quote request, visit a branch, or contact our support team, we may collect your name, phone number, email address, and details about the items you wish to sell. If a sale proceeds, we also retain identity verification documents as required by applicable anti-money-laundering regulations. Our website may collect basic browsing data, such as device type and pages visited, to help us improve the experience.
How We Use Your Information
We use the information you provide to respond to quote requests, process transactions, issue receipts, and comply with regulatory record-keeping obligations. We may also use your contact details to send you transaction confirmations or, with your consent, occasional updates about gold rates and promotions. We do not use your data to make automated decisions that affect your legal rights.
Data Security
All personal and transaction data is stored on encrypted servers with restricted access limited to authorized staff. Identity documents collected in-branch are stored in locked, access-logged systems separate from general marketing data. We conduct regular security reviews and require all staff to complete data-handling training.
Sharing of Information
We do not sell your personal information. We may share limited data with regulatory authorities where legally required, with insurance providers in the event of a claim, or with service providers who support our operations under strict confidentiality agreements. Any such third party is contractually bound to use your data only for the purpose we specify.
Your Rights
You may request access to the personal data we hold about you, ask us to correct inaccuracies, or request deletion of data we are not legally required to retain. Transaction records tied to completed sales may need to be retained for a statutory period regardless of a deletion request, in line with financial recordkeeping laws. To exercise any of these rights, contact us using the details below.
Cookies
Our website uses minimal cookies necessary for basic functionality, such as remembering your navigation preferences. We do not use third-party advertising cookies or trackers.
Contact Us
For any questions about this Privacy Policy or how your data is handled, reach out to privacy@thegoldbuy.com or write to our head office at 14 Anna Salai, Nungambakkam, Chennai, Tamil Nadu 600034.