Terms & Conditions
Last updated: January 1, 2026
1. Acceptance of Terms
By visiting a The Gold Buy branch, using our pickup service, or submitting a quote request through this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not proceed with a transaction. These terms apply to all customers, whether transacting in person, by phone, or through our online quote form.
2. Eligibility to Sell
You must be at least 18 years of age and the lawful owner of any item you present for sale. The Gold Buy reserves the right to request government-issued photo identification for every transaction and to decline any transaction where ownership cannot be reasonably established. Items suspected of being stolen or misrepresented will be withheld and reported to local authorities as required by law.
3. Valuation & Testing
All items are evaluated using industry-standard purity testing methods, including electronic gold testers, acid testing, and, where necessary, fire assay. Valuations are based on the live spot price of gold or silver at the time of testing, less an applicable service margin disclosed to you before you accept any offer. Quoted prices are estimates until physical testing is complete and are not guaranteed until both parties agree to the final offer.
4. Payment Terms
Payment is issued only after you have reviewed and accepted the final offer in writing. You may choose to be paid via bank transfer, UPI, or cash, subject to applicable regulatory limits on cash transactions. Bank transfers are typically settled within one business day; UPI and cash payments are completed at the time of sale.
5. Proof of Ownership
For transactions above regulatory thresholds, we may require supporting documentation such as purchase invoices or prior valuation certificates. The absence of original documentation does not automatically disqualify a sale but may affect the offer or require additional verification steps before payment is released.
6. Limitation of Liability
While The Gold Buy insures all items in its custody against loss, theft, and damage during evaluation and transit, we are not liable for sentimental or appraised value beyond the melt or market value of the metal content. Our maximum liability for any claim is limited to the insured value of the item at the time of loss.
7. Cancellation & Returns
You may withdraw from a transaction at any point before formally accepting the final written offer, at no cost. Once payment has been issued, the sale is final and items cannot be returned, as they may have already entered our refining process. Pickup service cancellations must be made at least two hours before the scheduled collection window.
8. Dispute Resolution
Any disagreement regarding a completed transaction should first be raised with our customer support team within seven days. Unresolved disputes will be handled through arbitration in accordance with the Arbitration and Conciliation Act, with proceedings seated in Chennai, Tamil Nadu.
9. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect regulatory changes or updates to our services. The date at the top of this page indicates the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
10. Contact
Questions about these terms can be directed to legal@thegoldbuy.com or by writing to our head office at 14 Anna Salai, Nungambakkam, Chennai, Tamil Nadu 600034.